Refund Policy

KSV Foundation Trust — clear policy for refunds, cancellations and disputes

Summary: KSV Foundation is a public charitable trust. Most contributions are voluntary and non-refundable. This page explains the limited circumstances where refunds may be considered and the process to request them.

1. Applicability

This Refund Policy applies to any payments, fees or charges associated with membership (if introduced), paid events, workshops, or program registrations organized by KSV Foundation Trust (Registration No.: 2023/PAL/517/BK4/16).

2. Membership & Volunteer Fees

Currently, membership and volunteer registration on the KSV platform are free. If in future any fee is introduced for specific services, such fees will be non-refundable unless explicitly stated otherwise at the time of payment.

3. Membership & Monthly Fees

Currently, membership and volunteer monthly on the KSV platform are according to member. If in future any fixed fee is introduced for specific services, such fees will be non-refundable unless explicitly stated otherwise at the time of payment.

4. Event & Program Registrations

  • If you register for a paid event (such as workshops, competitions or training), refunds will be handled as follows:
  • Cancellation by KSV: If KSV cancels an event, registered participants will be offered a full refund or credit for a future event.
  • Participant withdrawal: Refunds for voluntary cancellations by participants will be subject to the event terms communicated at the time of registration. Unless otherwise stated, voluntary withdrawal does not entitle the participant to a refund.

5. Duplicate or Erroneous Transactions

If a payment error occurs (for example, duplicate transaction, incorrect amount charged), please contact us within 7 working days and provide payment details. We will investigate and, if verified, process a refund to the original payment method within 10–15 working days.

6. Refund Request Process

  1. Email: Write to trust@ksvfoundation.com with subject line Refund Request.
  2. Include: payer name, transaction ID, date, amount, and reason for refund.
  3. Our team will acknowledge receipt within 3 working days and inform you of next steps.

7. Mode of Refund

Approved refunds will be issued to the original payment method (bank transfer or card) wherever possible. We do not hold responsibility for delays caused by banks or payment processors.

8. Dispute Resolution

Any disputes relating to refunds or payments shall be governed by the laws of India and resolved under the jurisdiction of courts in Palamu, Jharkhand.

9. Changes to this Policy

KSV Foundation may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact

For refund requests or questions:
KSV Foundation Trust
📍 C/o Kumar Saurav, Janakpuri Mandir, Baralota, Post- G L A College, P.S.- Daltonganj, Baralota, Palamu, Jharkhand – 822102
📧 trust@ksvfoundation.com • 📞 +91 89360 98014

Registration No.: 2023/PAL/517/BK4/16 • Last updated: August 23, 2025